Account and data deletion — TriFase
You can delete your TriFase account and the data associated with it at any time. There are two paths: from the app (fastest, immediate) or by email, if you no longer have the app installed or have lost access to your account.
Signing in to TriFase is optional. If you never signed in with an account, the app doesn't keep any of your information on a server — your data lives only on your device and is removed when you uninstall the app or use the "Delete all data" option described below.
Deleting your account does not cancel active subscriptions or remove your Google Play purchase history — that is handled by Google Play itself. You can restore a purchase at any time from the app, under Settings → Ad-Free → "Restore purchases".
1. Delete from the app (fastest)
Option A — Delete the account and all data
Removes your account and every board synced to it, on all your devices. It is immediate and cannot be undone.
- Open TriFase and make sure you are signed in with the account you want to delete.
- Tap the gear icon to open Settings.
- On the General tab, scroll to the Delete account section.
- Tap Delete account.
- On the confirmation screen, type
delete-accountin the field shown (type it exactly as it appears) and tap Delete account. - If you signed in with Google, select your Google account again to confirm your identity.
The account and boards are erased immediately. Once finished, the app returns to the home screen.
If a message asks you to sign in again, sign out, sign back into the app, and repeat the steps.
Option B — Delete only the data, keep the account
Removes all your boards — from the device and the cloud, on every device — but keeps your account. Your email and ad-free trial period remain valid.
- Open TriFase, signed in to your account.
- Open Settings (gear icon).
- On the General tab, scroll to Delete all data.
- Tap Delete all data and confirm.
All boards are removed immediately. You can keep using the app normally and create new boards afterward.
2. Delete by email (without the app)
Use this path if you no longer have the app installed, lost access to your account, or would rather request the deletion manually.
Send an email to info@codacore.com.br using one of the templates below. Include the email you use in the app (your Google account email or the email registered for password sign-in) — that is how we identify which account to delete.
Requests are processed manually by our team and completed as soon as possible. Deletion is permanent and cannot be undone.
Template A — Delete the account and all data
To: info@codacore.com.br
Subject: Account deletion — TriFase
Hello, I request the permanent deletion of my TriFase account and all data associated with it (saved boards and access data). Email used in the app: [your email here] I understand that this action is permanent and that the data cannot be recovered.
Template B — Delete only the data (keep the account)
To: info@codacore.com.br
Subject: Data deletion — TriFase (keep the account)
Hello, I request the permanent deletion of all boards saved in my TriFase account. I want to keep my account active. Email used in the app: [your email here] I understand that this action is permanent and that the boards cannot be recovered.
What happens next
You will receive an email confirmation once the request is completed. We delete the personal data and content linked to your account from the services we control, keeping no copy. Data handled by third-party providers follows their own retention and deletion policies: your subscription or purchase record stays with Google Play and with RevenueCat (the payment processor we use), as part of the transaction and outside your in-app account — and can be restored if you use TriFase again. Deleting the account does not cancel an active subscription; cancel it through Google Play.
3. What gets deleted
| Data | Delete account (A) | Delete data only (B) |
|---|---|---|
| Saved boards (name, description, phases, loads), in the cloud and on devices | Deleted | Deleted |
| Email, display name, profile photo, account identifier | Deleted | Kept |
| Password (email/password sign-in only; stored encrypted) | Deleted | Kept |
| Ad-free trial period linked to the account | Ended | Kept |
| Technical deletion marker (identifier + date, no content) | Removed | May remain temporarily to sync the deletion across devices |
| Subscription and purchase history (Google Play + RevenueCat) | The active subscription is not canceled by deletion — manage it through Google Play. The purchase record stays with Google Play; the RevenueCat customer record is deleted on request as part of an email deletion request. The purchase can be restored if you come back. | Kept |
4. Contact
Questions about privacy or this process: info@codacore.com.br. Also see our Privacy Policy.